American Airlines has unveiled a new baggage notification system to alert passengers if their bag did not make it on their plane. The system, known as Customer Baggage Notification (CBN), alerts passengers shortly after they land at their destination.
There are three types of notifications American Airlines passengers may receive:
- Early Baggage Arrival – This message alerts customers that their bag arrived before them and directs them to pick up their bag at the Baggage Service Office (BSO).
- Late Baggage Arrival – Go to the Baggage Service Office. This message directs customers, for example, those with an international segment in their reservation, to see an agent at the BSO.
- Late Baggage Arrival – Mobile Baggage Order (MBO). This message advises customers to fill out a Mobile Baggage Order, or MBO, on their mobile device. The automated MBO asks for the customer’s delivery details and a bag description to help expedite reuniting the customer with their items. By using the MBO, customers no longer need to stop at the BSO to file a claim.
To receive the notifications, passengers must download the American Airlines app. Already, American Airlines allows passengers to track their bags with the AA app. The CBN system will be in addition to this feature.
Source: Airways Mag (https://airwaysmag.com/tech/91578/)